EXPERIENCE

Leadership and Performance That Bring

People and Profit Together.

SPEAKING ENGAGEMENTS

Through my platform training experience, facilitation workshops, and keynote, leadership & motivational speaking engagements, I have presented to over 500,000 audience members throughout my career thus far. Delivery of content has been focused on small groups of 10 executives to audiences over 500+.  

 

Below are just a few of the speaking engagements:
 

Staffing World Conference - Panel Expert

Po​wer Recruiters' Technology Secrets and Solutions

PAMA 23rd Scientific Leadership Conference

How to Improve Leadership Skills and Create a Winning Team

ELELIVE National Healthcare Leadership Conference

LEAD UP - A Breakthrough Experience

SigmaCare Executive Leadership Exchange

Amplifying Your Return On Relationships

Women at the Top (WATT) Committee

Bridging Communications

SunTrust

Bridging Communications

Central Florida Employment Council

Resumes Are Like Real Estate

Renown Healthcare System

Dress for Success

Nevada Network 4th Annual ACE Office of Women in Higher Education State Conference

Resilience in Difficult Times

Heald College Fall Career Expo

Making a Difference in the Life of a Student

HONORS & AWARDS

2017 Top Corporate Leader Award - Over 35
 

2016 Leadership Excellence Awards - Top Corporate Leader


2012 Women Who Mean Business Nominee


2011 - 2013 Star Performers - (Recipient 3 Consecutive Years)


2010 Edition of Who's Who Among Executives and Professionals Throughout the World Representative


2005 - 2010 President's Council Elite Top Sales Achievement

     (Recipient 5 Consecutive Years)


2000 - 2004 Top Sales Performance Achievement

     (Recipient 4 Consecutive Years)

University of Notre Dame - 

Mendoza College of Buisness

Executive Leadership Certification 

Fierce Conversations

Fierce, Inc.

 

Dimensions of Professional Selling

Carew International

 

Strength Deployment Inventory

Personal Strengths Publishing, Inc.

Instructional Development & Design & 

Training Needs Analysis

Langevin Learning Services

CERTIFICATIONS

BOARD MEMBER & VOLUNTEER

 

Advisory Board Member

ASA Education & Leadership (Current)

Advisory Board Member

ASA Diversity & Inclusion Council  (Current)

Advisory Board Member

ASA Healthcare Council  (Current)

Advisory Board - Advancement & Marketing

St. James Cathedral School​  (May 2016-2019)

Ambassador 

Arnold Palmer Children's Hospital (2015 - Present)

Community Planning Board Member

Change Starts With Me (2013 - 2016)

​​

STEM Association Member

Central Florida STEM Education Council  (2011 - 2015)

FEATURED

3 Ways Your Staffing Firm Can Win

CareerBuilder for Employers - Contributing Writer

Read

EMPOWER Executive Interview

CareerBuilder Executive Leadership Conference

 

PROFESSIONAL TIMELINE

APPLEONE | National

Received two leadership promotions directly managing a multi-state territory. Transferred to a corporate role overseeing national training & development operations for East Coast.

 

Direct leadership over the multi-state region ensuring profitability in accordance with budget and sales projections for a global, privately-held general staffing firm. Focus on multi-channel sales distribution to include Enterprise, National, and Retail clientele. Increase client base by 42% through new market development while constantly improving existing client service levels. Consistently achieved 100% of stretch budget goals. Establish pricing strategies allowing for higher customized client solutions while maximizing gross margin. Re-negotiation of existing agreements resulting in 98% client retention and increase in gross margin profits on existing partnerships backed by time-to-fill success ratios. Partner with corporate marketing and contract divisions to develop content and value propositions for RFI/RFP presentations as part of client development initiatives. Re-design and launch updated agreements to achieve increased margins, reduce guarantees limiting replacement/refund exposure.

 

Open new office locations to include oversight and negotiations of lease terms, office build-out, staffing, training, and market launch strategies. Train, coach, and mentor management team and field employees in areas of advanced sales, negotiations, key account penetration, target planning, and strategic recruiting strategies for multiple verticals including Administrative, Marketing, Engineering, Technology, Healthcare, and more. Conduct quarterly reviews and measure performance against KPI’s, community outreach initiatives, relationship development, and overall contributions to the organization. Work in conjunction with the corporate Government Services Division to sell workforce solutions at local, state, and federal levels successfully achieving a close ratio of 89%. Oversee quality control of ISO certification. Ensure Workers’ Compensation, Unemployment, and Disability claims are managed to corporate policy.

 

Increase branding awareness through community outreach initiatives, social responsibility programs, networking, and targeted marketing strategies geared toward both client and candidate. Establish partner selling initiatives with cross-functional divisions to maximize footprint and overall company portfolio awareness. Work in partnership with executive recruiting leadership and field line managers to strategize executable delivery action plans.  Implement collaborative recruiting processes that blend traditional and non-traditional methods resulting in a same-day time-to-fill result for 86% of open requisitions.  Implemented quality programs to assess engagement experience with the firm, assignment satisfaction, and client experiences which positioned us to be a consultative partner to both client and candidate increasing satisfaction scores overall.

2005-2010

Regional Manager

2000-2004

National Sales Development Manager

NEXTEL PARTNERS, INC. | National

(Received two leadership promotions directly managing multi-channel distribution buildout and launch before taking on a corporate role to work with emerging markets nationally)

 

Responsible for the direct leadership of launching new markets for indirect and direct distribution channels. Secure indirect channel agreements with over 100+ independent businesses through successful negotiation of the initial and residual commission, budgets, and required monthly metrics. Average 215% of budget attainment year over year and retained 93% of indirect channel partners.  Build out and lead direct sales channel consisting of 25 direct reports.  Develop a client base in new markets to consist of 75% mid to large enterprise accounts.

 

Oversee and train call center operations consisting of over 300+ FTE’s. Provide technical and managerial oversight to the entire sales cycle – target to close with an emphasis on client retention and expansion of the business.  Manage and forecast $6M + budget to produce instructional development and coursework design including platform, classroom, and e-Learning/Webinar formats. Develop and facilitate reinforcement training and mentoring programs embracing product knowledge, sales presentation, negotiating, diversity awareness, conflict resolution management, systems and operations, leadership, 360-degree feedback coaching, process gain management, and goal setting. Manage and measure cross-selling activities, and performance-related goals/sales targets. Implement and build out LMS programs using stock and proprietary developed software tools to include multi-channel delivery platforms. Programs include on-boarding, customer service, mid-to C-Suite leadership training with reinforcement materials, and leadership tools.

2018 - Present

Senior Executive

ATWORK MEDICAL & ATWORK PERSONNEL | National

For over 30 years, clients and candidates have entrusted AtWork to provide workforce solutions nationwide. Our staffing and recruiting expertise in healthcare, professional, and commercial verticals have strengthened our continued relationships with clients from small businesses to Fortune 1000 organizations. Our successful relationships with top professionals in these verticals span from staff to C-Suite candidates. AtWork utilizes a collaborative approach where we deliver quick, high-quality results. Our customizable service portfolio focuses on direct-hire, flexible workforce solutions, managed service providers (MSP), and recruitment process outsourcing (RPO). Since 1986, AtWork has continued to be an award-recognized leader in the staffing industry by clients, candidates, and industry professionals.

2016 - 2018

Senior Executive -

HR & Talent Acquisition

evolve™ HEALTHCARE SOLUTIONS | National

Directly lead, manage, and strategize with teams of national and international professionals (direct, remote, and contractors) to develop programs specializing in talent acquisition, marketing & branding, operations, and people development. Work directly with client organizations in a high-volume, multi-channel distribution channel, call center, and multi-site operation platform. Coach and mentor key executives and their teams on business strategies with a core focus on leadership development and sustainable growth strategies. Elevate company brand awareness and recognition through traditional, digital, and non-traditional methodologies to enhance and elevate sales and marketing initiatives. Establish donor, advancement, and direct sales, training, and customer service programs for non-profit and for-profit organizations. Achieve 94% client retention (up from 72%) while increasing new clients by 36% also resulting in 220% upswing in donor contributions. Develop content and instructional design for training manuals, webinars, workshops, program & participant guides, workbooks, operation manuals, employee handbooks, sales collateral, and keynote presentations. Restructure and create career paths, succession plans, hiring processes and qualification criteria supported by a 1-3 year development plan for employee positions including mid-to-senior level leadership. This includes analysis of the cost of vacancy and performance impacts for each role including leadership.

 

Create framework, launch, and oversee operational efficiencies across cross-functional departments. Build out RPO and BPO programs securing a 24% efficiency increase and 62% increase in program partners with a 98% client satisfaction rating. Analyze, develop, and implement learning management systems, VMS program analysis, analytics software programs, CRMs, and other technology enhancements resulting in increased performance results. Build and implement KPI’s and construct internal compensation programs to attract and retain top talent Reduce overall hiring time from 122 days to 45 and increase employee retention rates by 33%. Identify creative and ethical cost-cutting measures to promote financial health to include the review of current processes, vendor relationships, and establishing enhanced RFI/RFP protocols with measurable KPI criteria. Perform executive whiteboard meetings to cultivate cross-functional department collaboration and top-level strategy plans resulting in specific tasks, takeaways, and individual growth plans for leaders and their teams.

HCS HEALTHCARE | National

Began as Executive Consultant and moved into COO role after 2 months. Promoted to President after 1 year.

 

Oversight of privately held, national staffing and recruitment organization specializing in healthcare servicing mid-level to Fortune 100 organizations. Manage P&L cost controls for sales and operations over $80Mil. Execute a full organizational restructure and rebuild the business model in 2 phases within 5 months to introduce and improve the company’s growth trajectory through effective change management.  Achievement of 174% growth on top line revenue based on a three-year average in 12 months with 152% growth in year two. Average increase of 30%+ growth on profit year over year and improved gross margins to accomplish average of 36% GM.

 

Establish full infrastructure with defined KPI’s for sales and recruiting teams with an emphasis on recruiting operations consisting of over 50 producers (onsite and remote). The team achieved an average increase of 200%+ in personal production within the first year of rolling out and managing defined KPI’s with accountability program. Internal and external recruitment strategies were defined with specific process improvement and engagement programs implemented. Expanded quality internal staff headcount by 200% in 12 months. Designed and implemented hiring plans that reduced average hiring time from 120 days to 42 days allowing the company to grow 360% in FTE’s over 24 months. Introduce non-traditional recruiting methodologies and supported the training through new and reinforcement workshops developed and designed for employees. Establish and create a CBT (Collaborative Based Training) platform incorporating subject matter experts from cross-functional departments resulting in a 62% faster production ramp time from new hires. Increase candidate attainment by over 450% in the first 6 months with a continued increase adding over 5,000 new candidates monthly to database conservatively after that. Launch specialized webinar-based training/seminars with SME facilitators to lead industry discussions for both clients and candidates.  This helped defined our branding awareness and relevancy on a national level positioning us as an industry expert resulting in a 92% increase in referrals. Analyze the ROI of recruitment tools by establishing a source tracking process.  Improve the effectiveness of use by sales and recruiting where a 30:1 gross margin was achieved while negotiating the cost reduction of tools and resources.

 

Immediately reduced company exposure of placement services by 75 days and decreased NET terms by 45 days which resulted in lower DSO and an influx of immediate cash flow. Initiated and oversaw re-branding and marketing initiatives to maximize national footprint. Worked directly with internal and outsourced marketing teams to lead the company's complete re-branding initiatives. Establish formal vision, voice, and value statements to heighten company's marketing presence through traditional and progressive social media campaigns and created a cohesive style guide to use for consistent messaging.

 

Position organization as a leading R&D focus partner with global ATS/CRM vendors resulting in increased UI engagement, reporting and functionality performance of their software programs. Instill the use of data analytic tools and leaderboards for a more in-depth understanding of metrics to drive overall sales performance. Secure new partnerships in the MSP/VMS space to form out new division focus which increased channel profits up to 83% within 4 months. Establish blueprint and execute BPO/RPO strategies. Define internal succession planning strategies that offer reduced ramp time after new leadership appointment positioning a smoother alignment to support firm’s growth trajectory.

2013-2016

President & CHRO/COO

2010-2013

Regional Manager

VOLT INFORMATION SCIENCES | Florida

Work with global, public staffing and solutions firm having direct oversight of multi-branch territory within southeast region. Primary focus on Administrative, Technology, Accounting & Finance, and Engineering verticals to support small to Fortune 500 clients to include: healthcare, legal, casino/hospitality, construction, software, banking, and more. Achieve profitable P&L through successful sales and delivery results achieving margin growth trends of 37%, 112%, and 87% respectively over 3 years.  Initiated the relationship with a significant financial client and worked successfully through their VMS program launch gaining preferred position through relationships built combined with highest KPI scorecard results.

 

Launched build out of specialized Technology arm (vtrIT) in Florida to support the company-wide rollout initiative and partner with national recruiting centers to ensure KPI's were successfully attained. Build and manage direct sales channel in a split business model offering ability to secure talent with a higher-level sales acumen expertise vs. a blended desk model.  Grew sales channel and exceeded new client acquisition goals by 212% while maintaining client retention rate of 93%.  Support and develop national enterprise VMS accounts resulting in exclusivity and preferred partnership status.